Food service management system
From a WhatsApp conversation to a kitchen order: AI-assisted service, drafts for your team to review, and POS, iFood, register, inventory and delivery in one workflow.
Or get the app:
Use it on the web, install the PWA or download the app from Google Play and the App Store.
Illustrative view · indicators and workflows available in the platform
WhatsApp + artificial intelligence
Customers order in their own words. Vitto checks your menu, understands preferences and prepares a draft for your team to review in the POS.
Sizes, daily options and item notes. When a choice is missing, AI asks.
A shared conversation history, customer lookup by phone and human service from the mobile app, too.
Image campaigns filtered by purchases, city and neighborhood, for customers who consented to contact.
Connect by QR code in Settings → Integrations. Our team supports your setup.
Hi! A medium lunch box without beans and a 2-liter soda, please 😊
Hi, Marina! 😊 A medium lunch box without beans, noted. For the 2-liter soda, we have Coca-Cola and Guaraná Antarctica. Which would you like?
Guaraná, please!
I need to discuss a delivery detail with you.
Ana took over the conversation
Of course, Marina! Ana here. How can we help? 😊
Keep the conversation history. Your team takes over in the inbox or replies from their phone.
Usage example with illustrative data.
One operation, one view
From tables, counter and digital menu to integrated iFood orders and reviewed WhatsApp drafts: sales move through production, payment, delivery and management in one flow.
A wide-screen POS for tables, counter, pickup and delivery, with tabs, customers, addresses, customization and direct routing to production areas.
Station-based KDS, production planning, promised-time priority and dispatch with checking, packing, volumes and labels.
Assign deliveries and organize stops. Your team follows authorized driver location on an internal map; customers get a link with delivery stages and status.
Dashboard, recipes, inventory, purchasing, finance, sales and reports work together to reveal costs, results and attention points.
The cost of improvising
Variants, add-ons, removals and notes need to reach the right station together.
Without visible promised times and delays, the kitchen and dispatch team react too late.
Messages, preferences and customer history need to follow whoever takes over service.
Disconnected products, ingredients, recipes and costs hide waste and fragile margins.
Revenue alone does not explain average spend, margins, peak hours, COGS or results by product.
The Vitto flow
POS, iFood, tables and digital menus receive orders. On WhatsApp, AI prepares a draft for the team to review.
Variants, add-ons, removals and notes follow every item.
Kitchen stations receive, prioritize and move orders through the KDS.
Pickup and delivery go through checking, packing and dispatch.
Bills support combined, partial and item-based payments.
Inventory, register, finance, margin and reports reflect the operation.
Complete platform
Connect service channels to your team’s daily work. Our onboarding helps configure the features and integrations for your establishment.
Table, counter, pickup and delivery with a real-time cart, customers, addresses, payment, change and production routing.
Conversations, history and human service in one panel. AI uses the catalog to prepare order drafts your team reviews before moving to the POS.
Text campaigns with optional images for up to 200 customers at a time, with opt-in and filters by purchase history, city and neighborhood.
Kanban, visual occupancy, transfers, item consolidation, discounts, courtesy, internal consumption and credit sales.
Public catalog, search, photos, favorites, offers, customization, bag, checkout and table self-service.
Receive and follow iFood orders, their items, add-ons and statuses in Vitto. Assisted activation for an authorized store.
Sizes, slices, up to four flavors, crusts, channel pricing and three pricing rules across POS, digital menus, QR ordering, KDS and receipts.
KDS by area, promised-time priority, batch progress, delay and allergen alerts and shift history.
Planning, targets, waste, checking, packing, pickup numbers, volumes and labels.
Zones, fees, dispatch and a driver app. Staff follow routes with location permission; customers check order status through their individual link.
Opening, deposits, cash withdrawals, payments, physical count, discrepancies, guided closing and operations summary.
Ingredients, recipes, packaging, average cost, coverage, waste, replenishment and automatic sale deductions.
Purchase orders, partial or full receiving, costs, installments, accounts payable and supplier history.
Cash flow, credit sales, prepaid balances, split payments and purchase history, with customer lookup by phone number too.
Keep supported operations running on the device during a connection interruption, then sync when back online. iFood, WhatsApp and AI require internet.
Fiscal receipt issuance linked to sales, subject to configuration and the establishment’s applicable fiscal requirements.
Revenue, orders, ticket, margin, COGS, peak hours, rankings, period comparison, CSV, print and PDF.
Admin, Register and Service roles, PIN authorization, multiple ESC/POS printers and a persistent local queue.
Who it is for
Entrepreneurs at different stages — from the first counter to a full-team operation.
Operational results
Service, kitchen, dispatch, register and delivery work with the same details and statuses.
AI organizes WhatsApp items and preferences using your store’s catalog. Your team checks the details and continues in the POS.
Queues, promised times and delay alerts help the team act before an issue reaches the customer.
Recipes, ingredient costs, waste and results by product show where the operation gains or loses.
Find a customer by phone, check the history and take over the conversation when needed, including from the connected phone.
Organize dispatch and deliveries. Customers follow order status through an individual link, without seeing the driver’s GPS location.
Dashboards and reports connect revenue, average spend, sales, inventory, register and finance.
Use your computer, tablet or phone on the web, install the PWA or get Vitto from Google Play and the App Store.
Plans
Plans vary by number of users and devices. Talk to us to learn current pricing and conditions.
For those structuring their first operation.
Pricing on request
I want to subscribeFor small establishments with service and register.
Pricing on request
I want to subscribeFor businesses with more staff, users and devices.
Pricing on request
I want to subscribeFor larger operations within our audience.
Pricing on request
I want to subscribeTransparent contracting: conditions, commitment and cancellation always described in the contract.
Access control
Access identifies company, person and session, with session restoration and active-terminal detection.
Menus, permissions and actions adapt to each team member’s role.
Configured actions can require an administrator’s approval without changing the signed-in user.
Administrators can view the experience of other roles to guide the team.
Drivers enter a dedicated experience focused on assigned deliveries and routes.
The platform includes a privacy policy, account deletion requests and driver location consent.
Talk to us
Tell us a little about your business and our team will get in touch to show Vitto in action and suggest the right plan for your moment.
Prefer e-mail? Write to contato@vitamunhoztecnologia.com.br.
Get the app
The Vitto app is published on Google Play. Install it on your device and start organizing your operation today.
The Vitto app is published on the App Store. Download it on iPhone or iPad and take your operation management with you.
Frequently asked questions
Small food businesses: snack bars, burger joints, pizzerias, trailers, food trucks, kiosks, coffee shops, bars, bakeries, family restaurants, production kitchens and operations just starting out, including from home.
Not necessarily. Vitto runs in the browser on your computer, tablet or phone. If you prefer the app, it is available on Google Play and the App Store.
Connect the store’s number by QR code in settings to bring conversations, history and replies into Vitto. Staff can take over and keep using the connected phone. The connection uses unofficial WhatsApp Web and may require pairing again; our team supports onboarding.
AI interprets the conversation using the catalog and daily availability, preserves item preferences and prepares a draft. It asks for clarification when several options match. Staff review the customer, products and details before moving to the POS; AI does not complete the sale on its own.
Yes. Broadcasts support text and an optional image, filters by purchase period, city and neighborhood, and up to 200 recipients per campaign. Only customers who opted in are eligible, and opt-outs are respected. A purchase does not count as permission to receive campaigns.
Yes. Interpretation uses OpenAI with minimized conversation excerpts and catalog data needed for service. Vitto keeps order rules and team review in control. Our privacy policy explains data processing, and onboarding covers configuration.
Yes. The integration receives orders and follows their statuses in Vitto’s operational workflow. Activation is assisted and requires the store’s authorization. This scope does not include catalog synchronization or iFood financial reconciliation.
Yes. Configure sizes, slices, up to four flavors, crusts and pricing rules. Pizza selections stay with the order from POS, digital menus or table QR codes through kitchen production and printing.
Supported local operations can continue on the device and sync when the connection returns. This does not include sharing data between multiple devices offline. iFood, WhatsApp, AI and other external services need internet; onboarding checks the workflow for your equipment.
Yes. Plans vary by number of users and devices, and you can expand as the business grows.
The order registered at service appears for the kitchen in the same flow, with a printing option. The team tracks and updates the preparation status.
Yes. You organize products and categories and make the digital menu available with a QR Code for your customers.
Vitto is the management software and works on the equipment you already own. Depending on the plan and contract conditions, tablets may be provided on a free-loan basis (comodato) — the equipment remains Vitto property and is formalized in its own term, with clear usage and return conditions. Check availability with our team.
Yes, subject to activation, fiscal configuration and the requirements applicable to the establishment. Our team checks your scenario during onboarding. Issuance relies on the relevant external services and is not part of offline continuity.
Customers check order status through an individual public link without signing in. The driver’s GPS position is not publicly exposed. The operation manages zones, dispatch and routes, with location access subject to permission.
Yes. ESC/POS printing supports production, bills, receipts and labels in 80 mm and 58 mm formats. Android can print over the network; the Windows print agent also serves orders originating on iPhone or iPad. Onboarding checks equipment compatibility and setup.
Yes. The Vitto app is published on Google Play for Android and on the App Store for iPhone and iPad. Vitto also runs in the browser, with nothing to install.
You fill in the contact form and our team schedules a conversation to show the platform in action and understand your business moment.
No. Contracting is transparent: a minimum commitment only exists when a real economic benefit is granted to you, always described in the contract. Cancellation can be requested through the same channel used to contract, and online purchases include the 7-day withdrawal right provided by the Brazilian Consumer Protection Code.
Plans differ mainly by number of users and devices. If in doubt, talk to our team — we will suggest the right plan for your moment, no strings attached.
We collect only the data needed to operate the service and answer your contact, according to our privacy policy and the Brazilian data protection law (LGPD). Your business data is isolated per organization.
Connect WhatsApp AI, human service, orders, production, register and delivery in a platform built for the pace of food service.
Management that feeds your growth.
