Account

Account and data deletion

How to request deletion of your Vitto account and what happens to the data afterwards.

Last updated: August 23, 2026.

You may request deletion of your Vitto account and the associated personal data at any time, under the Brazilian General Data Protection Law (LGPD, article 18) and the app store policies.

1. How to request

2. Scope of the deletion

• Deleting your access: this is the request available inside the app. After validation and processing, it covers the user and the personal data directly linked to it, where there is no legal ground for retention.
• Deleting the whole organization: covers the operational data held on the platform and must be requested through the privacy channel by an authorized representative — it involves other people's data and requires verifying identity, authority and scope before execution.

Where your organization is the controller of customer and supplier data it registered, those data subjects should address their requests to it; we act as processor and follow the instructions we receive.

3. Data that may be retained

Some records may be kept, with restricted access, for as long as the law requires — for example tax and accounting documents, access logs and information needed for the regular exercise of rights. Once the applicable period ends, that data is deleted or anonymized.

4. Deadline

The period depends on the type of data, the scope and the obligations involved, and will be confirmed while we handle the request, within the applicable statutory periods. We may ask for proportionate information to verify identity, representation, organization and scope. Data removed from the active environment leaves the backups progressively, following the technical copy cycles, unless retention is supported by a valid legal ground.

5. Before you delete

• Once completed, deletion of the data covered is permanent; records preserved due to a legal obligation or the regular exercise of rights remain with restricted access;
• If you need a copy of your information, request portability through the same channel before asking for deletion;
• Deleting your access does not by itself cancel an active contract — handle the commercial termination through the support channel.

6. Contact